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We accept:

● Paypal

● American Express

● Visa

● Visa Debit

● Apple Pay

● Google Pay



      Shipping Method  Cost Timeframe
      Standard Delivery FREE 3-5 working days
      Next Working Day Delivery FREE for orders over £200 or £6.50 Next Working Day (order before 1pm)



      USA and Canada 

      Shipping Method  Cost Timeframe
      Express Delivery
      FREE for orders over £200 or £12 
      6-7 working days  
      • Orders to Canada over CAN $20 are subject to pay custom duties and taxes upon delivery.  
      • We cannot deliver to PO Boxes.  


      Switzerland and Iceland: 

      Shipping Method  Cost Timeframe
      Standard Delivery
      FREE for orders over £200 or £11 
      6-7 working days
      • All delivery addresses must be entered in English. 
      • We cannot deliver to PO Boxes.  
      • Swiss customs require all precious metals entering the country to be hallmarked by one of the UK’s four Assay Offices. Your order will be sent to be hallmarked as soon as we receive it and it may take some time.  
      • All delivery addresses must be entered in English.  


      All Other International (excluding Europe) 

      Shipping Method  Cost Timeframe
      Standard Delivery
      FREE for orders over £200 or £11 
      7-9 working days 
      • We cannot deliver to PO Boxes on this service.  
      • All delivery addresses must be entered in English.  
      • International orders may be subject to customs or import duties, additional tariffs and tax charges once they reach their destination country outside of the UK. If you have been contacted to pay any additional charges, please email us on and we will be more than happy to assist you. 

      Once your order has been dispatched your tracking number and link will be sent to you via email.  

      Yes, you can order from overseas. Please see the above tab for where we can deliver to.  

      While we are aiming to ensure that all countries can enjoy our jewellery pieces, however, there are some countries we, unfortunately, cannot get to:  


      EU, Romania, Azerbaijan, Ukraine, Belarus, North Macedonia, Serbia, Vatican City, Mozambique, Monaco, Bosnia & Herzegovina, San Marino, Moldova, Georgia, Faroe Islands, Svalbard & Jan Mayen, Isle of Man, Guernsey, Montenegro, Norway  


      * Certain European countries (excluding Switzerland and Iceland) now require the receiver to pay duties and taxes upon receiving, so at the moment we are unable to ship to EU countries.  

      We value your shopping experience with us, so we do not want you to pay hidden/additional charges. To reassure you, we are currently working on shipping our products to the EU so please stay tuned. For any queries please contact 

      United States (Puerto Rico), Cayman Islands, Grenada, Haiti, St. Pierre & Miquelon, Anguilla, Antigua & Barbuda, Bahamas, Barbados, Belize, Dominican Republic, El Salvador, Guatemala, Jamaica, Montserrat, Nicaragua, St. Kitts & Nevis, St. Lucia, Honduras, St. Barthélemy, U.S. Outlying Islands, St. Martin, Dominica, Greenland, Guadeloupe, Costa Rica, Martinique, Panama, Sint Maarten, St. Vincent & Grenadines, Mexico  
      Paraguay, Venezuela, Trinidad & Tobago, Colombia, Ecuador, Suriname, Falkland Islands, Curaçao, Aruba, Brazil, Chile, Uruguay  
      Bahrain, India, Iraq, Kuwait, Lebanon, Pakistan, Qatar, Saudi Arabia, Taiwan, Turkmenistan, Bangladesh, Christmas Island, Cocos (Keeling) Islands, Laos, Myanmar (Burma), Palestinian Territories, Tajikistan, Yemen, Afghanistan, Cambodia, China, Jordan, Nepal, South Korea, Vietnam, Armenia, Liechtenstein, Argentina, Israel, Kazakhstan, Turkey, Bhutan, Japan, British Indian Ocean Territory, Indonesia, Malaysia, Maldives, Mongolia, Sri Lanka, Thailand, United Arab Emirates  
      Côte Burkina Faso, Equatorial Guinea, Nigeria, Somalia, South Africa, Togo, Côte d’Ivoire, Algeria, Congo - Brazzaville, Congo - Kinshasa, Egypt, Ethiopia, Ghana, Madagascar, Malawi, Namibia, Niger, São Tomé & Príncipe, Sierra Leone, South Sudan, St. Helena, Sudan, Uganda, Western Sahara, Zambia, Liberia, Seychelles, Guinea-Bissau, Mali, Djibouti, Chad, Gabon, Angola, Benin, Botswana, Mayotte, Réunion, Cape Verde, Central African Republic, Comoros, Eritrea, Eswatini, Gambia, Guinea, Kenya, Lesotho, Libya, Mauritania, Mauritius, Morocco, Senegal, Tanzania, Tunisia, Zimbabwe, Guyana  
      Norfolk Island, Samoa, Timor-Leste, Tokelau, Tuvalu, New Caledonia, Niue, Papua New Guinea, Wallis & Futuna, Kiribati, Cook Islands, Vanuatu, Pitcairn Islands, Fiji, Nauru, Solomon Islands, Tonga  
      No, unfortunately, we are unable to deliver to PO boxes.

      We use Royal Mail to deliver all our orders. 

      • UK Next Day: Royal Mail 24hr Tracked And Signed  
      • UK Standard: Royal Mail 2nd Class Tracked  
      • All International Standard Service: Royal Mail International Tracked And Signed   
      Once your order has been dispatched, your tracking number and link will be sent to you. . 
      If you’re looking to return your item, we’re happy to either exchange or refund your order if returned within 30 days. Please note this excludes earrings.

      All items must be returned unworn, in their original packaging and with proof of purchase (excluding earrings). Please fill out the form on our Returns and Exchanges page.  

      The following details must be included in the returns form: 

      • Whether you would like a refund for your item, or to exchange your item; 
      • Your full name and email address; 
      • Order number

       * We cannot accept earrings back due to hygiene factors. 

      *Orders returned without filling out the Returns and Exchange form will take longer to process and in some circumstances will not be processed at all. Please ensure you will out the Returns and Exchanges form, even if you’ve received a free returns postage label. 

      Returned items will always be refunded to the original payment method.  

      • Credit or Debit Card – we will credit your account within 5-10 working days of receipt of your items; or  
      • Pay Pal – your refund will be visible in your PayPal account within 24 hours of your refund email being sent.  
      Once you will out the form on our Returns and Exchanges page, we will email you back with a return address. 
      We understand that you may feel frustrated if an item you bought has now been reduced in price. Sadly, we cannot refund the difference in price, as our promotions run between specific periods.

      If you require a different size or would like to exchange what you’ve bought for another piece, we are happy to offer exchanges within 30 days of purchase. To proceed with an exchange, simply follow the below instructions: 

      • Fill out the form on our Returns and Exchanges page, specify you would like an exchange, and state which item you would like to swap for and provide us with a return address. 
      • If the new item is more expensive, you will receive an email notifying you to make the additional payment; and  
      • If the item you choose is lower in price, we will refund the difference to your original payment method. 

        Yes, we offer free gift wrapping for all our orders!

        Yes. All our jewellery also comes with a 4-month warranty, in which we are happy to exchange items with manufacturing faults free of charge.  

        This does not cover:  

        • Accidental damage/tearing;
        • Lost or stolen pieces; and  
        • Damage from improper use or storage 

        In order to make use of your warranty, we will need proof of purchase.  

        Please get in touch if you have lost your order number and we will happily locate it for you.

        Our pieces are stamped with Trinkets London for authenticity, and our 925 Sterling Silver pieces are hallmarked with a 925 stamp. Please see our Hallmarking page for further information.
        Take a look at our Size Guide for more information. 

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